GenAI
I develop and manage AI-driven solutions to enhance user experiences and streamline content delivery. My work in GenAI ranges from creating conversation designs for customer support chatbots to implementing AI-powered content strategies and integrating advanced language models. By leveraging cutting-edge technology, I ensure each AI solution is innovative and impactful, providing users with seamless and engaging interactions.
GenAI Chatbot @ Meta
Project Overview
The Creator Support site is the perfect platform to pilot an AI chatbot that provides seamless, human-like interactions. Utilizing advanced large language model (LLM) technology, this chatbot assists users in resolving issues and finding information with natural, real-time communication. It efficiently handles a wide range of inquiries, offering accurate and engaging responses across various support scenarios.
My Role (Content Manager)
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Developed the conversational flow and UX dialogue scripts to ensure smooth, contextually relevant interactions.
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Authored a comprehensive set of responses and fallback messages to handle unexpected user inputs and maintain conversational fluidity.
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Integrated tone and language consistency, aligning the chatbot's responses with our brand’s voice to ensure an approachable and friendly user experience.
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Collaborated on adaptive learning algorithms to enhance the chatbot's learning and response quality.
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Key Collaborators​
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Engineers
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UX Researchers
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Data Scientists
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UX Designers
-45%
support ticket volume
63%
resolution rate
Early content templates integrated into chatbot prototype to collect training data
(click icon to interact).
Presentation about content standards for chatbot (hover to see slides).
User persona deck illustrating diverse perspectives that shape chatbot's content strategy (hover to see slides).
